Why Passenger Safety Matters

The vast majority of cab rides are completely uneventful — but being an informed passenger is always worth the effort. Whether you're riding in a familiar city or traveling somewhere new, a few simple habits can significantly reduce risk and give you peace of mind.

Before You Get In

1. Verify It's a Licensed Vehicle

Licensed taxis display a license plate, a regulatory number or medallion, and often a company logo. Before getting in, check that the cab has visible identification. In many cities, the driver's photo ID and license number must be displayed inside the vehicle. Avoid unmarked cars offering rides, even if they approach you at an airport or transit hub.

2. Confirm the Driver Matches the Booking

When using an app-based service, always verify the driver's name, photo, and vehicle make/model in the app before you open the door. Ask "What's my name?" rather than confirming your own name — this prevents a scammer from saying "Yes" to any name you suggest.

3. Share Your Trip Details

Before you get in, send a quick message to a friend or family member with the cab's license plate number, the company name, and your expected destination. Most rideshare apps have a built-in "share trip" feature — use it.

During the Ride

4. Sit in the Back Seat

The back seat puts distance between you and the driver, gives you two exit options, and is the safest position in most collision scenarios.

5. Always Wear Your Seatbelt

Road safety rules apply in taxis too. Put your seatbelt on as soon as you sit down. Don't assume it's the driver's job to remind you.

6. Stay Alert to the Route

Keep a rough eye on the route using your phone's map app. If the driver takes an obviously longer or unusual route, calmly ask about it. Legitimate drivers welcome the question; a driver who reacts defensively is a warning sign.

7. Keep Your Belongings Close

Keep your bag on your lap or between your feet rather than in the seat beside you or the trunk, especially on short trips. This makes it harder to accidentally leave items behind and keeps valuables secure.

8. Trust Your Instincts

If something feels wrong — the driver's behavior, the route, or the situation — you have every right to ask to be let out at a safe, public location. Your safety is more important than appearing polite.

After the Ride

9. Get a Receipt

Always take a receipt or make sure your app records the trip. This gives you proof of payment and a record of the vehicle and driver if you need to make a complaint or recover lost property.

10. Check You Have Everything Before You Exit

Phone, wallet, keys, bags — do a quick check before you close the door. Lost items left in taxis can be difficult to recover, though most companies and apps have a lost and found process.

How to Spot an Illegitimate Cab

  • No visible license, medallion, or company identification
  • Driver does not use the meter and refuses to give a clear price upfront
  • The driver approaches you aggressively, especially at airports or stations
  • The vehicle is in poor condition or has no working interior lights
  • No ability to pay by card when most regulated cabs are now required to accept them

Emergency Information

Know the local emergency number for wherever you're traveling. In the US it's 911, in the UK it's 999, and in the EU it's 112. Having this accessible matters if you ever need to act quickly.